The company faced several issues that compromised its profitability and customer relationships. It suffered frequent losses due to damage to goods during transportation, whether from impact, improper handling, or adverse weather conditions. In addition, there were thefts and losses, especially on international routes. Another major challenge was the slow claims process after an incident, which impacted cash flow. Lastly, the lack of coverage for partial losses left shipments unprotected, even when they were not completely destroyed but had sustained significant damage.
At Ambler, we designed a completely customized insurance solution to cover the specific risks of the business. We implemented a goods transportation insurance policy with All Risks coverage, protecting shipments against damage, theft, or loss throughout all stages of transit, regardless of the mode of transportation used. Additionally, a carrier liability insurance policy was purchased, covering potential customer claims for lost or damaged goods. To reduce waiting times in the event of a claim, we developed an efficient claims management protocol, significantly shortening the compensation timelines. We also provided specialized advice on logistics security, including recommendations on reinforced packaging, selection of lower-risk routes, and the implementation of real-time monitoring systems.
